Solutions
Assess communication in the context of the job.
SkillCort measures written and spoken communication through realistic tasks — email replies, chat threads, and recorded voice responses — scored with rubrics, so you see how candidates communicate when it counts.
Job-relevant communication evidence. Decisions by your team.
Grammar tests don't answer the real question.
Customer-facing roles live or die on communication — often in a second language — yet most screening relies on abstract grammar quizzes or a quick phone impression, and neither shows how a candidate handles a real customer.
- Grammar scores don't predict a good customer reply
- Phone-screen impressions vary by interviewer
- Spoken ability in a second language goes untested until day one
- No reviewable record of how a candidate actually communicates
Written and spoken evidence, from the work itself.
SkillCort puts candidates in front of the situations the role will — an upset customer, a busy chat queue, a call — and captures every response as scored, reviewable evidence.
Realistic written replies
Candidates answer real email and chat scenarios — an upset customer, a policy question — scored for tone, clarity, and accuracy.
Work-Sample TasksAudio and video response tasks
Hear and see spoken communication through recorded responses, in the language the role requires.
Candidate Experience & DeliveryVoice interviews with transcripts
Voice-based interview tasks pair recordings with transcripts, so every spoken answer becomes reviewable evidence.
AI Assessment CopilotRubric anchors for consistency
Anchored rubrics for tone, clarity, and accuracy keep scores consistent no matter who evaluates.
Assessment BuilderSide-by-side comparison
Compare candidates on the same written and spoken evidence to build a defensible shortlist.
Decision BoardProportional integrity
Integrity signals surface as context for human review, never as an automatic disqualification.
Integrity & ProctoringMeasure the communication the role demands.
Break communication into the dimensions that matter for customer-facing work, then capture written and spoken evidence of each.
Written communication
- Tone
- Clarity
- Accuracy
- Structure
Spoken communication
- Fluency
- Listening and response
- Composure
Job-context evidence
- Customer email reply
- Live-chat thread
- Voice response
From scenario to scored, reviewable evidence.
One assessment covers writing and speaking, and every response — text, recording, transcript — lands in front of your evaluators with the same anchors.
Define the communication bar
Decide which written and spoken skills the role requires, and in which language.
Assemble the tasks
Combine email, chat, and voice-response tasks into one assessment.
Invite candidates
Every candidate gets the same scenarios under the same conditions.
Score against anchors
Evaluators rate tone, clarity, and accuracy against anchored rubrics.
Review recordings and transcripts
Spoken answers come with transcripts, so reviewers can replay and verify.
Compare and decide
Weigh written and spoken evidence side by side and record the rationale.
Communication evidence you can replay, not guess at.
Every candidate leaves a reviewable record — the emails they wrote, the calls they recorded, the transcripts behind them — scored against the same anchors, so your team debates evidence instead of impressions.
- Written and spoken skills assessed in job context
- Second-language ability shown through real tasks
- Recordings and transcripts as reviewable evidence
- Rubric anchors keep scores consistent across evaluators
- Comparable communication evidence for every candidate
- A defensible record of why each candidate advanced
Frequently asked questions
Yes. Tasks run in whichever language the role requires, so candidates write and speak the way they would on the job. SkillCort provides job-relevant communication evidence for your team to review — it is not a CEFR test and does not issue language certifications.
No. SkillCort captures responses, applies your rubrics, and organizes the evidence so your evaluators can compare and decide. It supports the decision; it never makes it automatically.
The tasks mirror the actual work — a support hire will be on calls, so a voice task is job-relevant, not a gotcha. You can blend written and spoken formats to fit the role, and human reviewers always see the full response in context rather than a single score.
Every task carries a rubric with concrete anchors for tone, clarity, and accuracy, multiple evaluators can score the same response, and recordings plus transcripts let reviewers check the evidence behind any score.
Hear how they'll sound with your customers.
Assess written and spoken communication through the work itself — and give your team evidence it can replay, score, and defend.