Live session support
Staff clarification, kept separate from assessment decisions
Assessment support
Maya Chen · Support coordinator
- Amara OkaforCandidate
The brief says I can upload a PDF or document. Is either format accepted?
- Maya ChenAssessment support
Yes. Either format is accepted. Choose the one that keeps your work readable. I can clarify the instructions, but I cannot advise what to write.
- Amara OkaforCandidate
Understood. I will upload the PDF.
Typical operational prompts
- Clarify instructions
- Report a technical issue
- Resolve an access problem
Support boundary: staff can clarify instructions and resolve access or technical issues. They cannot coach an answer, interpret a response, or change a score.



