Solutions
Hire support agents who can do the work.
SkillCort puts candidates in a realistic support queue — ticket simulations, difficult-customer scenarios, and short written cases — so you see tone, accuracy, prioritization, and resolution quality before you hire.
Test the work candidates will actually do, not their test-taking.
Great support is hard to spot on a CV.
Contact centers hire at volume, but resumes and interviews rarely reveal whether someone can stay calm with a frustrated customer, prioritize a busy queue, and write a clear, accurate response.
- Empathy and tone don't show on a resume
- Interviews miss real queue pressure
- High volume makes consistent screening hard
- Bad hires drive churn and rework
Put candidates in a realistic support queue.
Reproduce the actual work with structured tasks, then score every response against the same rubric.
Ticket simulations
Candidates respond to realistic inbound tickets so you see tone, accuracy, and resolution quality.
Work sample tasksDifficult-customer scenarios
Branching scenarios reveal how candidates de-escalate and handle pressure.
Short written cases
Open-ended cases show judgment and clarity that a multiple-choice item can't.
Prioritization across a queue
See how candidates triage and sequence work when several tickets compete for attention.
Consistent rubric scoring
Every response is scored against shared criteria for comparable evidence at volume.
Skill & Task BankDecision-ready comparison
Compare candidates side by side and build a shortlist your team can defend.
Decision BoardThe skills that make support work.
Capture evidence of the competencies that predict on-the-job performance in service roles.
Measured skills
- Written communication
- Empathy
- Resolution quality
- Prioritization
- Accuracy
Example tasks
- Ticket response
- Difficult-customer scenario
- Short written case
Expected output
- Skill evidence
- Rubric scores
- Decision-ready comparison
Example assessment flow.
A lightweight, candidate-friendly flow that turns a support queue into comparable evidence.
Define the role
Support agent competency map and seniority.
Select skills
Communication, empathy, prioritization, accuracy.
Assign tasks
Ticket response, difficult-customer scenario, written case.
Score with rubrics
Rate tone, accuracy, and resolution quality.
Apply integrity
Proportional checks, sized to the role's stakes.
Compare and decide
Shortlist on evidence, with rationale recorded.
Evidence you can hire on, at volume.
Each candidate's responses become comparable, rubric-scored evidence — so high-volume hiring stays consistent and every decision is grounded in real performance.
- Tone and accuracy captured per response
- Consistent scoring across many candidates
- Side-by-side comparison and role-fit
- Risk flags as context, never auto-reject
- Lower mis-hire and early churn risk
- Audit-ready record for every decision
Frequently asked questions
Yes. Tasks run in the browser with a clear preflight, progress, and completion experience designed to keep the candidate flow accessible and low-friction.
Each task is linked to a rubric with calibration examples, and multiple evaluators can score the same evidence so high-volume hiring stays consistent.
Empathy and tone are scored by people against shared, observable criteria on real responses. SkillCort does not infer personality or emotion from candidates.
Captured evidence and rubric scores flow into the Decision Board for side-by-side comparison and into white-label reports for handoff.
Hire support talent on real service work.
Put candidates in a realistic queue and turn their performance into clear, comparable evidence.